Philippe Weiss Quoted by Nation’s Restaurant News

Philippe Weiss was quoted in "How to avoid a customer service catastrophe," an April 28 article in Nation’s Restaurant News on how training, protocols and a generous spirit can defuse explosive situations. Weiss said that at a time when most people have mobile phones handy to take photos or videos of any potential customer service catastrophe, it has become more important than ever for restaurant operators to train their staff to defuse potentially explosive situations before they become news.