ADA Title III Training
As our population ages, more customers have disabilities, requiring different methods of communication or different assistance to equally access goods and services. As such, organizations must be prepared to effectively and respectfully provide access to goods, services and information to all people, including those with disabilities. This course helps organizations become ready and skilled at ensuring equal enjoyment and access for all and ensuring a sensitive, effective and helpful customer/patron experience. Incorporating your organization’s relevant policies, practices, procedures, and situations, this course creates a high-energy, interactive experience in which participants are made aware of their legal and ethical responsibilities when interacting with people with disabilities. The course emphasizes how to communicate and respond to people with both hidden and apparent disabilities, as well as when to escalate issues to ensure compliance with Title III of the ADA and any other applicable disability access laws. Focusing on providing great service to all, the course examines multiple, customized scenarios such as responding to callers/call center operations, website accessibility/resolving website access challenges, individuals with service animals, and providing effective assistance to customers in brick-and-mortar locations, generally. The program also provides simple, memorable scripts to ensure the participants know how to champion and master a range of critical communication skills.
