Whistleblower Training: Enhancing our Responses/Reducing Our Risks
Includes Sarbanes-Oxley for private employers.
The Supreme Court has created a new set of liabilities for private employers. For the first time, private companies that contract with or provide services to public companies can be sued under Sarbanes-Oxley (SOX) whistleblower provisions if they retaliate against employees for reporting fraud at the public company.
Federal legislation over the last decade steadily increased the risks of federal lawsuits based on employee complaints of retaliation for reporting unlawful or unethical conduct. Recent cases give employees an incentive to run directly to governmental agencies, especially if a complaint is mishandled. Private employers who serve public companies must ensure that effective, broad-based and credible policies and complaint-response training are in place, even when the complaint is not about their operations or actions.
Managers (as well as key employees) must now be fully trained and knowledgeable regarding what to say (and how to say it) in addition to how best to safely escalate and follow-up when someone complains about a customer or client.
Enhancing Our Responses/Reducing Our Risks is a high-impact training that ensures organizational policies will work on the ground and that will imprint the following critical, linked skills to negotiate this emerging SOX paradox:
Issue and complaint spotting.
Delivering empathetic and supportive responses that are not inappropriate admissions.
Handling objections and questions.
Applying escalation methods that create a compliant record of good faith.
Reducing and imprinting memorable and user-friendly skills and scripts.
